Salesforce is the world CRM market's number-one player. It has operated on a SaaS model since 1999 and is the pioneer of the modern cloud-software approach. With cloud products like Sales, Service, Marketing and Commerce Cloud, it serves 150,000+ enterprise customers.
01. The Cloud Product Family
Main cloud products:
- Sales Cloud: opportunity and pipeline management
- Service Cloud: customer support center
- Marketing Cloud: campaigns and automation
- Commerce Cloud: e-commerce
- Experience Cloud: portals and communities
- Analytics Cloud (Tableau): business intelligence
02. Multi-tenant SaaS
All customers on a single platform but data fully isolated. Three automatic version updates a year, zero maintenance burden.
03. AppExchange
A marketplace with 5,000+ ready applications. There are ready add-ons for almost every industry and function.
04. Position in Turkey
Widespread among large-scale companies and technology firms in Turkey. Turkish support is provided through the partner network.
05. Pricing
$25 (Starter) to $500+ (Unlimited) per user per month. Expensive but an end-to-end enterprise experience.